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Shipping Returns

We offer free delivery within 5 working days on items in stock (most items will be dispatched next day delivery) on all orders over £50.00. Most items are sent by Interlink Express and we cover UK Mainland (including Highlands). For offshore/international orders please telephone for delivery charges. Smaller items will be sent by eiither Hermes Standard Delivery or Royal Mail. There is an option for Express Delivery for all items - so please select this if you need your item quickly otherwise it will take upto 5 working days for delivery .  SOME LARGER ITEMS SUCH AS FURNTIURE MAY BE SUBJECT TO A DELIVERY CHARGE AND THIS WILL BE STATED ON THE GENERAL DESCRIPTION OR AT THE CHECKOUT PROCESS.

Items to mainland Uk under £50.00 are subject to a small delivery charge which will be shown before you checkout delivery to Highlands and Offshore Uk are charged at a higher rate.

 

If an item is not in stock then a longer timescale will apply to delivery normally between 7-10 days (however sometimes this may be slightly longer). If an item is not in stock we will contact you by email or telephone to let you know. You can then decide if you wish us to proceed with your order.

Once an order has been processed and despatched we are unable to cancel and return costs are at your expense.

If your goods do not arrive within 3 working days of despatch notification please contact us or e-mail and we will contact the couriers.

When you receive your goods, it is important that you inspect them before signing for the delivery. If you are suspicious that the goods are damaged, or the box containing the goods looks badly damaged, then you should sign for them as "unchecked" or ask the courier to wait while you examine the goods. In this event, please contact us immediately so that we can resolve the situation with our courier. It is important that all original packaging is kept until you are satisfied with the goods and are sure that they will not need to be returned. Couriers will not accept goods if it is not in its original packaging.

Please check your item immediately for any manufacturing faults or defects and report to us within 3 working days. If a part is missing, damaged or broken, there is usually no need to send the whole item back. Contact us and we will send any item(s) to you free of charge the next working day (whenever possible).

 

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